Casa Serviço has been providing services for local accommodation since 1989, with an office in Tavira that acts on behalf of the property owner. The rental contract is between the guest and the property owner.
- BOOKING CONDITIONS
When making a reservation, the person making the reservation agrees to be responsible on behalf of all the people in the reservation group.
These Booking Conditions and any agreement to which they apply are governed in all respects by Portuguese law. We both agree that any dispute, claim or other matter arising between us arising out of or in connection with your contract or booking will be dealt with by Binding Arbitration in accordance with Portuguese Law.
A contract between you and Casa Serviço will come into force when payment is received and will only be considered as acceptance of these Terms and Conditions. The contract binds you and all members of your group and it is your responsibility to ensure that all members of your group accept the terms described. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking.
Reservations will not be accepted from people under the age of twenty-five.
You consent to the use of your information in accordance with our Privacy Notice and in accordance with local laws.
These Booking Conditions and any agreement to which they apply are governed in all respects by Portuguese law. We both agree that any dispute, claim or other matter arising between us arising out of or in connection with your contract or booking will be dealt with by Binding Arbitration in accordance with Portuguese Law.
a) Guest occupancy – No parties or events are permitted – the maximum number of people using the accommodation at any one time must not exceed the maximum occupancy and only those listed on the booking form may occupy the property. We reserve the right to terminate the booking without notice and without refund in the event of a breach of this condition.
b) Smoking – Smoking or vaporizing anywhere within the premises is not permitted and may result in termination of occupancy and forfeiture of all security deposits. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at your own expense.
c) Pets are not allowed on the premises. This will result in immediate cancellation of the reservation.
d) On Departure – The accommodation must be left in an acceptable condition so that it is sufficiently prepared to receive the next guests.
This includes the proper disposal of waste and garbage items, which should be disposed of in nearby bins or recycling points, and not left in or around the property.
We also ask that the barbecue is left in good condition, with no charcoal residue or leftover food, as this attracts vermin.
Casa Serviço reserves the right to charge a fee of 50 euros to cover additional cleaning costs if the client leaves the property in an unacceptable condition. Please note that if any keys issued are not returned at the end of your stay, you will be charged a replacement fee of 25 Euros.
e) SEF report – By law, we must report all non-Portuguese citizens staying in Portuguese rented accommodation to the SEF (Immigration and Borders Service). It is therefore essential that we have all the passport details. We will ask for these details at the time of booking in order to complete it. If any guest’s passports are not available during the renewal, please be aware that they will be needed and will need to be provided as soon as possible and certainly no later than your arrival at the accommodation.
RENTAL PRICES AND ADDITIONAL FEES
Casa Serviço aims to be fully transparent about any extra fees or charges that may be levied. All additional items are listed below.
a) Rental Rates – All rates are advertised in € Euros, per night, and the total cost of your booking, according to the nights required, will be clearly visible.
b) Booking fee – All bookings are subject to a non-refundable booking fee.
c) Security and damage deposits: – Casa Serviço expects guests to have their own travel insurance to cover accidental damage to the property.
e) Late check-in – Many of our properties have a key safe which we only use for late check-ins or those with long delays. A member of the Casa Serviço team will visit the property the following morning to ensure that you have arrived safely and answer any questions guests may have.
For properties without this facility, a personal late-night check-in will be offered. Fees charged for this service outside normal hours will be according to the following schedules and must be paid on arrival.
Hourly rate
19h00 – 22h00 25€
22.00h – 24.00h 35€
24h00 – 8h00 45€
f) Baby cribs and high chairs – Available on request and at an additional cost. Please describe your requests when sending your reservation. Travel cribs are provided locally and may differ from those you use at home, so please check if you are unsure. Please note that, for hygiene reasons, the rooms are provided without crib linen, which you should bring with you.
We cannot be held responsible for any accidents caused by the use of such items.
Baby seat per reservation 25€ paid on arrival
Travel Style Cot per reservation 25€ paid on arrival
3RD CONFIRMING YOUR BOOKING
a) Booking details – You will need to fill in the booking details required to confirm it, which will include your contact details, names and ages of all guests and other essential information such as your VAT number and address.
b) Payment – Before booking, you will receive a breakdown of all the costs associated with the booking, according to your needs and the property being rented, along with the payment plan.
c) Confirmation – As soon as the booking is confirmed, we will send you the full address of your rental property, travel instructions and other important information.
d) Before you travel – We will contact you again to confirm your final travel arrangements and answer any final questions you may have about checking into your rental property.
Booking requests are only accepted by emailing info@casaservico.com.
4TH PAYMENT OF THE RESERVATION
Payment terms, including changes and cancellations, are described in Annex 1.
a) Payment methods – Payments must be made in the currency indicated and in accordance with the schedule. Payments can be made in the following ways:
I. By debit/credit card using our automated system
ii. By bank transfer, with proof of transfer to be sent by email.
b) Transaction fees – please note that it is the responsibility of the guest/tenant to pay any fees or associated charges levied by banks or financial institutions, e.g. non-EU currency conversion transactions.
CHECK-IN AND CHECK-OUT TIMES
a) Check-in and check-out times:
Check-in time on the day of arrival From 16h00 until 19h00.
Check-out time on the day of departure until 10:00.
Check-out after 10:00 a.m. and without prior notice or authorization by a member of the House Service will incur an additional charge of 50 Euros.
As you can see, it is necessary to dedicate sufficient time to cleaning and preparing the accommodation for your stay, as well as for incoming guests. We guarantee that the accommodation will be available after 16h (4pm) on the day of arrival and request that it be vacated by 10h (10am) on the day of departure.
Of course, we understand that flight schedules and travel plans do not always correspond to this timetable and we will do everything possible to help with earlier arrivals and later departure times. For example, if you arrive early, we can arrange for your bags to be delivered while we finalize the preparations for the rental property. In the case of late departures, we will do our best to help with late check-out or luggage storage and recommendations of nearby facilities, which may incur a fee.
b) Late arrivals:
Key safes are installed in some of our properties. In this case, if you arrive late, we will provide you with the safe code in advance and arrange a courtesy visit for the following day. If the property does not have a key safe and we need to find you to deliver the keys, please note that there will be a charge for late check-in, payable on arrival to the representative, as detailed in the relevant table in Section 2. point (e).
- THE PROPERTY
a) Cleaning service – The rental price includes the following:
Hand sanitizing gel
Bed linen provided on arrival
Towels provided on arrival
Toilet paper supplied
Hand soap
Please note:
- Beach towels are not provided at all properties. Please check with us in advance.
- As the properties are rented on a self-catering basis, a daily maid and a temporary cleaning service/change of linen are not included in the price, but can be provided at an additional cost if required. Further details available on request.
b) Standards of accommodation, decoration, furnishings and appliances in the rental property We strive to ensure that rental properties are well equipped with essential appliances for independent vacation accommodation, but this may vary between properties. In addition, fixtures, fittings and interior furnishings are installed according to the owners’ preferences, and the standard and quality of these also varies. Of course, every property is different, so we recommend that you check with us in advance if there is anything specific you require. The interior/exterior photographs and descriptions advertised are intended to accurately represent the property and should not vary substantially. However, the company cannot be held responsible for items of furniture etc.
c) Accommodation is classified as Essential Car, Recommended Car or Non-Essential Car.
Essential car – you’ll need a car to get to supermarkets, restaurants and other amenities.
Car recommended – there are some amenities within walking distance, although you will need a car to get to the main amenities.
Car not essential – the property is within walking distance of supermarkets or mini-markets, stores, restaurants and other amenities.
d) – Consumption of water, electricity and gas is included in the cost of renting the property, unless otherwise stated. Unfortunately, Portugal can sometimes suffer from water or electricity shortages, and supplies can be interrupted without warning for varying lengths of time, which is beyond our control. In addition, you may find that the electricity can go down if too many appliances are being used at the same time.
You should contact us if you have any difficulties.
f) Winter rentals – For properties without air conditioning units that can provide adequate heating, mobile radiators can be provided for your comfort during the colder months. Note: for long-term winter rentals, gas, water and electricity consumed by the occupant is usually an additional fee paid monthly.
g) Internet access and Wi-Fi – Internet access and Wi-Fi are available in all properties. Every effort is made to maximize the Internet access and Wi-Fi service provided, but we cannot always guarantee the availability of the service or the speed of the service.
h) Kitchens – The kitchens include a stove, oven/micro-oven, fridge/freezer with freezer, basic cooking utensils, iron, ironing board, cutlery and crockery. Some properties have additional amenities. They will be indicated in the property description when available. Please note that cleaning products and garbage bags are generally not provided and condiments or leftover food are usually removed for hygiene reasons. Although our properties are checked regularly, crockery, cutlery and other equipment can be damaged by regular use or removed. Please inform the Casa Serviço team of any damaged or missing items so that we can repair or replace the item.
i) Hairdryer – all our properties have at least 1 hairdryer for your convenience.
ADDITIONAL SERVICES FOR GUESTS
Casa Serviço offers a variety of services to complement your vacation booking. These services are listed below and are provided subject to availability.
a) Airport Taxi – Working in conjunction with one of the Algarve’s leading transfer companies, Casa Serviço offers a reliable Taxi service from the airport to your door. For more details, send us an e-mail or visit our website.
- OTHER IMPORTANT NOTES
a) Complaints – From time to time, things can go wrong. Any problems or complaints you may have about your stay at the lodge should be immediately reported directly to Casa Serviço and we will do our best to resolve the situation. Any complaints not communicated to us at the time and communicated only after your return from vacation will not be considered by the property owner.
Our office is open Monday to Friday from 09:00 to 13:00
Opening hours Telephone number: 00351 281027089
Telephone number outside office hours (emergencies): 00351 962 619 022
National calls to landlines and cell phones
b) Behavior – Casa Serviço cannot be held responsible for the behavior of you, or any other named tenants, your guests or other persons when renting one of our listed properties. If, in the opinion of Casa Serviço or any other person in authority, you are, or appear to be, behaving in such a way as to cause, or be likely to cause, danger, distress, annoyance to others or damage to the property, we may terminate your tenancy immediately. If this situation occurs, we will no longer have any liability to you and will not be responsible for any expenses you incur as a result, including but not limited to refunds, alternative accommodation costs or compensation.
c) Objetos perdidos – Certifique-se de que todos os bens pessoais estão embalados quando sair do seu alojamento. Embora nos esforcemos para ajudar quando os artigos são deixados na propriedade arrendada, infelizmente não podemos garantir a devolução de artigos que tenham sido deixados sem vigilância e não seremos responsáveis por artigos perdidos ou danificados durante o transporte. Podem ser aplicadas taxas de envio, embalagem e manuseio para a devolução de bens perdidos.
d) Disabled travelers – Some of the vacation accommodation we offer may not be suitable for disabled guests, especially wheelchair users. It is therefore important that, when inquiring about a vacation, our Reservations Team is informed of any special requirements you or a member of your group may have. By informing us, you will help us to ensure that we offer the most suitable property for your needs.
e) Holiday insurance – We strongly recommend that you take out comprehensive travel insurance. If you choose not to, you accept responsibility for any costs related to any eventualities
f) Building work – We don’t always know when building work is likely to start. If there is any work in progress that we believe may affect your enjoyment, we will inform you as soon as we are informed. Should building work start during your stay, we regret that we cannot accept any responsibility for this.
g) “Force Majeure” Casa Serviço cannot accept liability when the fulfillment of our contractual obligations is prevented due to circumstances that constitute force majeure. Such circumstances may include, but are not limited to: war, riots, civil strife, government emergencies, natural or nuclear disasters, terrorist activities, industrial disputes, fires, adverse weather conditions, epidemics or pandemics.
h) Data Protection – Casa Serviço takes full responsibility for ensuring that effective security measures are in place to protect your information. We are obliged to pass the necessary information to the relevant suppliers of your vacation arrangements, such as transport companies, villa owners, etc. as required by them or as required by law. We will not pass information to any person who is not responsible for part of your travel arrangements. This includes any sensitive information such as disabilities, dietary or religious restrictions. We have a privacy and data protection policy. Please ask for more details.
APPENDIX 1
PAYMENT SCHEDULE, AMENDMENTS AND CANCELLATION TERMS
Payment schedule:
1.A payment of 30% of the total rental amount must be made within 7 days of the booking date.
If payment of the balance is not received within the established deadlines, Casa Serviço reserves the right to cancel the vacation reservation without any refund of the deposit payment.
When the deposit payment is received, the reservation will be considered fully confirmed.
The balance of the total rental amount must be paid at least 30 days before the start of the rental.
Changes by the Booking Party:
Any requests for changes to an existing booking must be notified in writing by the person who made the booking. We will of course do our utmost to accommodate the request, but we cannot give any firm guarantee. An administrative fee of €25 will apply for changes. Such circumstances may be as described below, subject to the following terms and charges:
CHANGE ADDITIONAL COSTS
Keeping the same number of guests, but changing 1 or more names
Adding guest names (without exceeding maximum occupancy)
Removing guest names No charge
Changing the dates of the stay, but keeping the same duration (for example: changing the booking dates from August 1 to 15 to August 3 to 17) subject to availability. If it is not possible to change the dates, we will do our best to find a solution. Additional charges may apply if alternative accommodation is offered and accepted. Sorry, no refunds will be possible for any unused rental period.
25€ management fee
Adding additional days is subject to availability and charged at a daily rate.
Cancellation of days If the total rental period paid for is not used due to late arrival and/or early departure, we regret that no refund is possible.
Changes or cancellations by the property owner:
In the very unlikely event that, on behalf of the owner, we have to change your booking details or cancel your rental altogether, we will send you a notification as soon as possible. In the unlikely event that this becomes necessary, we will describe the alternatives directly to you and you can choose between:
a) Accept the proposed changes or alternatives.
b) Cancel your reservation completely, in which case any amount paid to date would be refunded in full.
Cancellations by You, the Guest:
If you need to cancel your vacation, the following terms will apply:
The 30% booking deposit is non-refundable
If cancellation is required less than 14 days before arrival, and the full balance has already been paid, unfortunately no refund will be possible.
Last updated: February 03, 2025