ALTERNATIVE RESOLUTION OF CONSUMER DISPUTES
In the event of a dispute, the consumer can turn to the following Alternative Dispute Resolution body:
Algarve
CIMAAL (Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve)
www.consumidoronline.pt
Avª. 5 de Outubro, nº. 55, R/C Dtº.
8000-075 Faro, Portugal
Telephone: 289 823 135 (National landline)
E-mail: info@consumoalgarve.pt
Other Regions
Porto
CICAP (Porto Consumer Information and Arbitration Center)
www.cicap.pt
Centro
CACRC (Coimbra Conflict Arbitration Center)
www.centrodearbitragemdecoimbra.com
Lisbon
CACCL (Consumer Conflict Arbitration Center of Lisbon)
www.centroarbitragemlisboa.pt
Alentejo
CNIACC (National Center for Information and Arbitration of Consumer Conflicts)
Madeira
CACCRAM (Consumer Conflict Arbitration Center of the Autonomous Region of Madeira)
For more information you can access the Consumer Portal: www.consumidor.pt
The European Union has created a website to help consumers submit their complaints about any dispute in which they are involved. In this context, we provide you with all the information you need to exercise your right to complain to an official, third-party, impartial body that will help you resolve the dispute in question.
So, if you have been dissatisfied with the purchase of a good or service, or with the solution you have received, please contact us.